General Policies

NEW CUSTOMERS

The sale of our products is strictly limited and is to be sold only to pre-authorized retailers. Interested retailers must complete a New Customer Information form which we will use to confirm certain public information about your business. Once this information is confirmed we will contact you to walk you through your first order and provide you with an optional password that will enable quick and effortless reorders. We strive for excellent customer service and encourage you to give us a call anytime and we’ll be more than happy to answer any questions or help in any way.

UNDERAGE SALE IS PROHIBITED

The sale or resale of any Green Ocean Trading Company, LLC (“GOTC”) product to anyone under the age of 21 is strictly prohibited.

All visitors to this website represent that they are at least 21 years of age. Anyone under the age of 21 is not authorized to view this website or provide any personal information, and GOTC will never intentionally collect such personal information from anyone who is suspected as being younger than 21 years of age. Proper supervision of minors and those under 21 years of age is beyond the control and responsibility of GOTC, therefore parents of minor children and those under 21 must use their best judgement to approve and promote web content that is appropriate.

AUTHORIZED ORDERS

All orders must be authorized by GOTC. GOTC reserves the right to decline authorization for or refuse to fulfill any order at its sole discretion

FULFILLMENT OF AUTHORIZED ORDERS

All authorized in-stock orders received by 2:00pm ET will process the same day Monday through Friday.

NEW ORDERS & PAYMENT

All orders and transactions shall only be facilitated through our website or by telephone. Contact us anytime to place an order.

PRICE & SALES TAX

Prices displayed in this website are wholesale prices. It is your responsibility to confirm and obey all local laws before an order is placed.

Florida residents add 6% sales tax. Remittance of any taxes on orders shipped outside of Florida

ESTIMATED SHIPPING COSTS & METHOD OF DELIVERY

All orders will be shipped via UPS ground OR USPS. Shipping rates are estimated as follows however actual shipping carrier and costs may change without notice. Actual shipping charges and tracking details will be confirmed at the time that your order is authorized.

Florida residents add 6% sales tax. Remittance of any taxes on orders shipped outside of Florida

Carrier

UPS Ground to continental USA is

UPS Ground to HI, & AK is

USPS Priority to continental USA is

USPS Priority to HI & AK is

Rate

$ 15.00 per box

$ 30.00 per box

$ 15.00 per box

$ 30.00 per box

Estimated Shipping Time

2-3 business days

4-6 business days

2-3 business days

4-6 business days

Shipping delivery times are estimates and are not guaranteed.

No orders will be shipped to PO Boxes, APO/FPO addresses, or anywhere outside of the USA.

EXPEDITED SHIPPING

Expedited shipping options are not available.

RETURNS

Returned orders will be charged a 25% restocking fee unless merchandise is delivered in damaged condition.

Merchandise damaged during shipping will be replaced at our expense. If damage is noticed you must file a claim with the carrier at the time of the delivery. You must also contact us within three days of delivery to obtain a Return Merchandise Authorization (RMA) that will be used for the return and proper handling of the damaged portion of your order.

Once an RMA is provided GOTC must receive the damaged merchandise as it was delivered, sealed, unused, and in the original packaging within 14 days. Once received GOTC will promptly expedite replacement of the returned merchandise at no additional cost to you.

CONTACT US

To contact us by Mail

Green Ocean Trading Company

150 East Palmetto Park Road, Ste 800

Boca Raton, Florida 33486

Privacy Policy

Our Commitment

GOTC is committed to protecting your private information. The following policy outlines how we gather and use information from our customers, visitors, and guests. If you have any questions or concerns regarding this policy or if you would like to unsubscribe from receiving any communication from GOTC, you may contact us at any time.

Maintaining your privacy is critical to us. We will not sell, share, or rent your information to others

NOTIFICATION OF CHANGES

By visiting CaldwellsSOB.com (CSOB) you are accepting the privacy practices described herein. Please visit this area of the website whenever you return to make sure you are on board with any changes or revisions which may be made at any time with or without notice.

Maintaining your privacy is critical to us. We will not sell, share, or rent your information to others

INFORMATION WE COLLECT

We collect and store information you input on our web site or offer to us in any other way. You have the right to withhold and not provide information but use of certain website features may be unavailable to you since your complete information enables us to provide you with login and password access that maximizes all special features of our website and also facilitates your most efficient method of reorder.

During the order process and while creating an account, you must provide us with complete contact, billing, shipping information, and payment details using this form. This information must be provided in order to initiate a purchase and is used to authorize your order and for us to contact you if needed.

The transfer of this information is secure and cannot be received or read by others. Credit card information is only shared with our bank for authorization purposes.

OTHER USES OF INFORMATION WE COLLECT

We may engage third party services or companies to perform services in connection with our business. Examples include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, web site evaluation, data analysis and, data cleansing. We provide your personal information to these third parties, but we authorize them to use this information only in connection with the services they provide.

GOTC partners with companies that offer products and services we believe may be of interest to our customers. If you do not want to have your name exchanged, contact us at any time.

How to change your personal information

You may update or change your personal information online anytime you log into your account. Personal information cannot be changed by telephone.

Cookies

Cookies are used to identify how a person arrives at CSOB. A cookie identifies you while you are at our website and keeps track of items in your shopping cart between visits. Cookies never contain credit card information. Cookies are stored locally on your computer and can only be read by GOTC

We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests.

California “Do Not Track” Compliance

‘Do Not Track’ is a preference you can set in your browser to let the websites you visit know that you do not want them collecting certain information about you. GOTC does not support “do not track” requests.

Security

GOTC is committed to protecting your private information. To help safeguard against unauthorized access to your personal information and to ensure that your information is used appropriately, we have put in place systems and procedures to secure the information we collect online.

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. This industry standard encrypts all of your information, including credit card numbers, so that it cannot be read by others as the

Additionally, it is important for you to protect against unauthorized access to your password and to your computer. If you use a shared computer, be sure to sign off and close all browsers when you are finished.